Effective Systems Innovations (ESI) was instrumental in facilitating program development, practice improvement, workforce development, and quality management for our human services programs. More specifically, ESI guided a renaissance of our programs, helping to create a campus identity, which included establishing realistic performance measures to ensure our programs are engaged in data-driven practices.
Similarly but separately, Effective Systems Innovations conducted a staffing analysis of our programs. Sharon worked collaboratively with the leadership team to design and implement the Workforce Development Initiative which served to reinvent the program's recruitment, hiring and retention strategies. ESI's consulting engagement and ongoing support has been instrumental in helping my agency achieve our mission and performance outcomes.
Working with Sharon gave us the guidance and support to strategically develop a business process that gave shape to our vision and a road map for our success.
Sharon has exceptional organizational, writing, and presentation skills. She recently conducted a system analysis, process improvement, and strategic planning project for the Nevada Department of Corrections. Through that process, she was able to identify long standing systems issues that threaten the Department's implementation of evidence-based practices, and she was able to provide cost-effective strategies to rectify the situation, providing the Department with a clear sense of direction. In all my years working in the public sector, I have never known anyone who has Sharon's level of expertise in system design, development, and improvement.
Sharon was the PREA auditor hired by the Vermont's Family Services Division to audit its juvenile justice facilities including two adolescent group homes. She was professional and thorough throughout this process. She provided detailed feedback on agency and program policies and procedures we created or revised to comply with PREA. She made herself available to discuss any questions or concerns we had. While demanding, she was always positive and encouraging. Lastly, and most importantly, it was also clear that Sharon was not only dedicated to compliance with the regulations themselves but to the ultimate goal of regulations, the safety of the residents.
Sharon did a great job guiding us through the initial audit process and with the steps leading to the corrective action phase. She made herself available to answer our many questions, offered areas to research and helped make our road to PREA compliance an easy one!