Served as lead developer/author for the CJJA Staff Recruitment, Hiring, and Retention Toolkit; provided technical assistance to more than 20 jurisdictions on reducing the use of isolation in juvenile justice facilities; and conducted comprehensive onsite program assessments for several state and county government agencies.
Developed quality assurance tools to assist in monitoring state-contracted, Raise the Age, residential programs (i.e. written protocol, instrument to monitor program safety/effectiveness, etc.) We also helped them develop measures of program performance and conducted a formal evaluation of best practices.
Developed national training resources and drafted national publications on various topics related to juvenile justice to include but not limited to: Reducing the use isolation in youth facilities; age of adult criminal responsibility; re-entry planning; and use of restraints on known pregnant females.
Led the Better Living Center team in develop the program's mission, key goals, and performance measures (process and outcome indicators of program success); led the team to develop a multi-year data collection strategy; facilitated risk analyses to determine priority measures; and established the quarterly data review process to drive system changes.
Provided technical guidance and leadership in the development and implementation of the DOC performance measurement system.
Partnered with the CJJA (Council of Juvenile Justice Administrators) to conduct a detailed system review of five secure juvenile justice facilities and produced a comprehensive report detailing strengths and areas for improvement.
Conducted PREA audits for several close custody and community residential programs.
- Federally certified PREA auditor (U.S. Department of Justice)
- Lean Management (Villanova University)
- Green Belt Six Sigma (GBSS) Certificate (Villanova University)
- Masters in the Science of Counseling (MSC) psychology
- American Correctional Association conference on staff recruitment and retention practices in social services;
- State of New York Office of Children and Family Services (NYS OCFS) on best practices in child welfare and juvenile justice;
- CJJA (Council of Juvenile Justice Administrators) Leadership Institute on staff recruitment and retention