Current & Former Clients

State of New York Office of Children and Family Services (OCFS)

Developed quality assurance tools to assist in monitoring state-contracted, Raise the Age, residential programs (i.e. written protocol, instrument to monitor program safety/effectiveness, etc.) We also helped them develop measures of program performance and conducted a formal evaluation of best practices.

Oregon Department of Corrections

Provided technical guidance and leadership in the development and implementation of the DOC performance measurement system.

Utah Department of Human Services, Division of Juvenile Justice and Youth Services (JJYS)

Partnered with the CJJA (Council of Juvenile Justice Administrators) to conduct a detailed system review of five secure juvenile justice facilities and produced a comprehensive report detailing strengths and areas for improvement.

Vermont Department for Children and Families (DCF)

Conducted PREA audits for several close custody and community residential programs.

Fortune Society (FS) - New York, NY

Led the Better Living Center team in develop the program's mission, key goals, and performance measures (process and outcome indicators of program success); led the team to develop a multi-year data collection strategy; facilitated risk analyses to determine priority measures; and established the quarterly data review process to drive system changes.

American Institutes for Research (AIR) - Arlington, VA

Developed national training resources and drafted national publications on various topics related to juvenile justice to include but not limited to: Reducing the use isolation in youth facilities; age of adult criminal responsibility; re-entry planning; and use of restraints on known pregnant females.

Council of Juvenile Justice Administrators (CJJA) - Braintree, MA

Served as lead developer/author for the CJJA Staff Recruitment, Hiring, and Retention Toolkit; provided technical assistance to more than 20 jurisdictions on reducing the use of isolation in juvenile justice facilities; developed the Gang Suppression Toolkit; wrote Programming for Older Youth whitepaper; conducted comprehensive onsite program assessments for several state and county government agencies; partnered with Pew Charitable Trusts to study the impact of COVID-19 on the juvenile justice system.

Oregon Department of Human Services (DHS)

Served as the lead researcher in designing the study examining the impacts of the COVID-19 pandemic on the Oregon Department of Human Services residential provider system. Key activities included: Conducting qualitative interviews with over 80 participants; conducting detailed analyses; coordinating quantitative findings; and drafting a comprehensive final report to include several recommendations for system improvement.

Nevada Department of Corrections (DOC)

Conducted program audits and evaluations for three large adult prisons located throughout Nevada. The purpose was to determine the degree to which facilities complied with the Principles of Effective Correctional Interventions. Key activities included: Conducting interviews with staff and inmates; file reviews; analyzing results; and drafting a comprehensive report detailing facility strengths and recommendations for program improvement. Additionally, system-wide themes were generated as well as high-level recommendations for system transformation.

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